Terms & Conditions

Dates 2026

Lessons are available every week throughout the year except for 2 weeks at Christmas when the school is closed. In 2026 these dates are from Saturday 19th December 2026 – Sunday 3rd January 2027 inclusive.
On public holidays the centre will be closed and there will be no lessons. These dates in 2026 are Friday 3rd April – Monday 6th April (Easter), Monday 4th May (Early May Holiday), Monday 25th May (Spring Bank Holiday), and Monday 31st August (Late Summer Holiday).
Because our lessons are 1:1 you can start and finish on any day to suit you and your teacher.

All lessons (both online and face-to-face) must be bought and paid for in advance using the online payment website.
If you or your company require an invoice to pay for your lesson package please contact us and we will issue this in advance. You will still need to make your payment before your lessons can begin.
VAT Tax : Lesons provided by Worcester School of English are classified as “English as a Foreign Language” or “EFL” and under current UK VAT rules are exempt from VAT. If this changes at any time in the future we reserve the right to add VAT at the current rate.

Lessons take place at times and on days agreed with your teacher. It is your responsibility to arrange any travel, or to prepare yourself for connecting online, outside of these times to avoid missing any lesson.
If you are late for any lesson your teacher will teach you up to the time when your lesson should have finished.
The minimum age of participants is 20 years. There is no maximum.
Insurance cover is provided for liabilities incurred in the school premises. If you are taking face-to-face lessons inschool we strongly recommend that you arrange your own insurance for your possessions and cancellation.
During your visit to the school you may be included in photographs to be used in brochures, on the website or in other media. If you do not want to be shown in any pictures please let us know on your first day.
We expect all participants to obey the rules of the school and the laws of the United Kingdom, to respect the staff, and to behave in an acceptable manner at all times. If you do not we may terminate your lessons immediately without any refund of fees.

Up to one week before your lessons begin we will refund all of the money we have received from you less any expenses incurred by us. We always try to minimise these expenses, however we may need to make compensation payments to your teacher or other out of pocket expenses.
After one week before your lessons begin, and after your lessons have started we do not refund any money. In the case of your critical illness or a close family critical illness or death we will usually offer you a credit for any unused lessons to use at any time in the following 12 months. In this case any credit offered is at the discretion of the company. We strongly recommend you take out insurance to cover cancellation if you do not want to be subject to this condition.
For online lessons these must be taken at least once per month so, for example, if you have bought a package of 10 lessons they will expire at the end of the 10th month after buying them. Any lessons not used after this time will be lost.
Force Majeure : If we have to cancel your lessons due to an unforeseen event then we will offer you a credit on the remaining lessons to be taken at such time as we are able to offer you a replacement lesson programme.

If you are looking for professional, quality English coaching you will find Worcester School of English perfect!